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Roku TV owners complain that motion smoothing is stuck ‘on’ after an update

Vector collage of the Roku logo.
Illustration: The Verge

Somebody, call Tom Cruise — several Roku TV owners say that motion smoothing is suddenly enabled on their TVs with no way to turn it off.

Contributors on Reddit and in Roku’s community forum reported seeing the change on TCL TVs running on Roku OS 13, as did a few staffers on The Verge. However, for others who have access to “Expert” picture settings, the same update is in place without a change, and the settings to control it are still available.

For some people experiencing the problem, they said this is the first time their TV offered Roku’s motion smoothing feature at all and that there’s nowhere in any menu (either the standard settings or the picture settings available while watching TV) to turn it off. The update notes for Roku OS…

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