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Microsoft is working on an Xbox AI chatbot

Illustration of Xbox’s chatbot.
A mockup of what Microsoft’s Xbox chatbot looks like. | Cath Virginia / The Verge

Microsoft is currently testing a new AI-powered Xbox chatbot that can be used to automate support tasks. Sources familiar with Microsoft’s plans tell The Verge that the software giant has been testing an “embodied AI character” that animates when responding to Xbox support queries. I understand this Xbox AI chatbot is part of a larger effort inside Microsoft to apply AI to its Xbox platform and services.

The Xbox AI chatbot is connected to Microsoft’s support documents for the Xbox network and ecosystem, and can respond to questions and even process game refunds from Microsoft’s support website. “This agent can help you with your Xbox support questions,” reads a description of the Xbox chatbot internally at Microsoft.

Microsoft expanded…

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