If you’ve ever let out a string of curses while fumbling to control your car’s air conditioning because it’s buried under several menus in a dang touchscreen, you’re not alone. At a time when car companies are racing to outdo each other by slathering more and more tech onto their products, people are getting increasingly fed up with their car infotainment systems.
According to JD Power’s Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among car owners is 845 (on a 1,000-point scale), a decrease of two points from a year ago and three points lower than in 2021. That’s the first time in the 28-year history of the study that the consumer research firm registered a consecutive year-over-year decline in owner…
