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New York’s MTA is abandoning bus and train alerts on Twitter

Fare gates at a NYC subway station.
Photo by Amelia Holowaty Krales / The Verge

New York’s Metropolitan Transportation Authority says it will no longer post service alerts and information on Twitter, citing doubts about the platform’s reliability. It’s directing riders to its website, apps, and email or mobile alerts instead.

“We’ve loved getting to know you On Here, but we don’t love not knowing if we can to communicate with you each day,” the MTA account tweeted in a thread on Thursday evening. “For the MTA, Twitter is no longer reliable for providing the consistent updates riders expect. So as of today, we’re saying goodbye to it for service alerts and information.”

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